If Harman can not see its way to do some final fix or support for PMDT owners why would anyone buy Lexicon pieces. It is the same company with the same people making the ultimate marketing decisions. Will these brands be supported as Proceed was? In my mind this company has a very short window of opportunity to turn around a serious marketing problem. After that a rather large number of affluent and disgruntled customers will make themselves heard in the marketplace in a number of ways. Forums such as this where prospective buyers search for high end products will reflect the customer dissatisfaction. On a much deeper level I would have serious talks with local dealers about harmon products.
Since I like many others here are consulted by any number of people the negative word of mouth feedback would cause some serious issues. Finally I wouldn't be surprised if someone didn't consider a class action to address the many promises made by the company which have not been met. I know I purchased these products with some very public promises of upgradability and support that have not been met and if the company had no real plan in place to meet these promises there are legal issues involved. The rather negative impact of such litigation is incalculable. I don't think I would want to go in such a direction, but others might. Some simple customer support in short order would do a lot to remedy these issues and would stop the question "Why buy any Harmon products if you can't trust there functionality or promises of support?"
Since I like many others here are consulted by any number of people the negative word of mouth feedback would cause some serious issues. Finally I wouldn't be surprised if someone didn't consider a class action to address the many promises made by the company which have not been met. I know I purchased these products with some very public promises of upgradability and support that have not been met and if the company had no real plan in place to meet these promises there are legal issues involved. The rather negative impact of such litigation is incalculable. I don't think I would want to go in such a direction, but others might. Some simple customer support in short order would do a lot to remedy these issues and would stop the question "Why buy any Harmon products if you can't trust there functionality or promises of support?"