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Buying from Canada a hassle for you too?

I have had 3 nightmare transactions from Canada.
This ,I hope is not a reflection on Canadian Agon members,however, issues exist like never before.
I had a CD PLAYER held up at customs for 1 month by the FDA claiming it contained consumable goods.
I know the US does not want our senior citizens getting discounts on prescription drugs they need,therefore,everything must be getting delayed.

I can ship/get shipments from/to China,Russia and the Middle East easier and faster than Canada.

I guess it shows where our security priority is.

It's okay to mess with us just don't mess with those Pharmaceutical companies.

There is one common thing that does seem to occur with shipments fronm Canada.

And that is, they definately take their time shipping things to us.

I think most US Agon members try to ship the item as soon as they are paid or maybe a day or 2 later.

Canadian members like to take a week or so and then ship the item in a different manner than arranged.

These have been my experiences anyway.

I need to hear other stories,as I soon may not deal with Canada if this is the new norm
darealjaydee

Showing 2 responses by jmcgrogan2

jmcgrogan2's avatar
jmcgrogan2
6,346 posts
 
Actually, I have had no bad experiences buying from Canada, but I have had a couple problems shipping to Canada. The problem is with Fed Ex Ground, which is seperate for the Fed Ex Air. The problem I had was Canadians not paying the import tax, which Fed Ex Ground would then force me to pay. There is no duty/import taxes with gear coming into the USA, only when going into Canada. So buying has not been an issue. UPS, Fed Ex Air, and USPS do not release the package to the buyer until duties/taxes are collected. Fed Ex Ground will deliver w/o collecting, therein lies the problem. If the buyer chooses to ignore the bill from Fed Ex Ground, Fed Ex Ground will just pass the bill on back to the shipper. Needless to say it can be quite a pain to receive this bill 3 months after you've shipped the item. Live and learn.

Once you learn to avoid Fed Ex Ground when shipping to Canada, the problems dissappear. Either UPS, Fed Ex Air, or USPS works fine, though I'd recommend USPS. Even USPS has told me that it is tougher to ship to Canada then anywhere else in the world. This has only been since 9/11. Customs, paperwork, etc. I guess it's better to be safe than sorry though.

Cheers,
John
jmcgrogan2's avatar
jmcgrogan2
6,346 posts
 
01-18-08: Rja
Once needed warranty work on a Classe product. They had me send it to a US address who, I assume, took it across the border. Worked out very well.
They must have known this system would work better than sending it direct.


I had a similar experience with Classe also. I believe they had me ship it to upstate NY. Classe's US warehouse handles all of the paperwork, makes it very easy for service calls. Well done Classe!

Oddly enough my wife just mentioned the other night the nightmare I went through trying to return some tubes to Gold Aero (remember them) in Canada in the early 90's. I couldn't believe she remembered that!

Maybe making interaction with the customer easy is a good way to stay in business, eh?

Cheers,
John
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