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Buyer is claiming damage that was done by him!

Hi group,
I sold a pair of mint Harbeths. I shipped them in original double boxed carton with original bonnets covering them. I just received this EMAIL from the buyer. I know that many ruin these speakers trying to pry  the magnetic grills off incorrectly. What is my recourse with this issue?
Thanks  much for your input!

This is the EMAIL I received from the buyer!

Hi. I picked up the speakers from FedEx yesterday. They arrived with some minor dents around the front top corners near the grille on both speakers. When I opened the outer box, I've noticed that one side of the inner box wasn't sealed on top and as a result the speakers came out of the top foam speaker holder. I guess the damage occurred from speakers bumping against each other. The grill cloth is also ripped near the dents. I've sent an email to Harbeth asking how much replacement grills are going to cost. I could probably live with those dents but grills might be replaced at some point. I'm still waiting on my amp to come back from service, so I have not even plugged the speakers in yet. Hopefully the drivers are ok.    
yogiboy

Showing 1 response by ozzy

ozzy's avatar
ozzy
7,581 posts
 
You guys may be right but I still think the seller should intervene and provide as much help as possible including up to providing a refund. It can be a nightmare dealing with Fed Ex, UPS and the post office. This is not something that anyone of us could enjoy.
I suppose there are scammers but I think (hopefully) that is a rarity. However, in this case it does sound fishy.

My experience has been that the first question from the shipping company is; Are you the shipper?

Again, I say the seller needs to be involved bigtime and be as helpful as he can and don’t point fingers in the other directions.

ozzy
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