2. amps-preamps
  3. 143356-77056

BUY Bryston!!!!!

My 18yo Bryston  amp stopped  playing on the left channel , I sent it to the  Vermont repair center,with in 4 days I had it back repaired like new(no charge, they paid shipping back) Mean time I was rearranging my other components to make room for an extra T.T. I took the feet off my Bryston power supply to lower it when I reinstalled the feet I used a longer screw and screwed into the circuit board shorting out the power supply !!! I called Bryston and sent it to them ,they saw what happened when they opened the power supply,called me , and said that they were repairing the unit no charge even though I caused the problem myself !They said(Don't remove the feet any more) What great customer service !!!!!You can call them direct, they always pick up the phone and you talk to a tech  ! ONE Very good company!!   T.Y.
thomasyessen
stringreen's avatar
stringreen
6,468 posts
 
Good for Bryston, - I've had similar experiences with VPI, Ayre, and Vandersteen.
larryrs
132 posts
 
+1 on Bryston.  In my experience absolutely top notch service and interactions - always.

LarryRS
larcal59's avatar
larcal59
2 posts
 
Update on my PS Audio experience: they just solved the remote-control problem by sending me--free of charge--a new remote for their Stellar Gain Cell pre-amp that works on my PCA-2. Speaks volumes that they spent so much time and effort on a customer whose product was out of warranty. Outstanding. PS Audio and Bryston are the best examples of stellar customer service. 
213runnin
914 posts
 
To the folks that are saying to add brand X to the list, let’s not get carried away. Bryston has a 20 year warranty. That’s what sets them way above any other company.

Yes your brand may have fixed something for you out of warranty, but you have no idea how many customers they refused to do that for. Bryston repairs it no questions asked up to 20 years. If your 19 year old component develops a problem, they will fix it, pay the return shipping and even give you a proper shipping box if needed. So unless your brand X has a 20 year warranty, they’re not in the same category.

And to the dealer that admitted to kissing off some of his worst customers every year, I really respect that. Some audiophile customers really are not worth dealing with and life is too short to put up with them. Kudos to you for that.
ebm
9,311 posts
 
I will jump on one asap for my second system.
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