As a dealer, I always found it interesting how a company backed their products--especially when I received a DOA item. Unfortunately, as a so-called "high-end" dealer, we were stuck selling "popular" high-end products from manufacturers who were, shall we say, less devoted to customers and dealers than some others were.
Nice to hear Bryston is still a customer-focused company. Their gear doesn't necessarily sound the best, but it is comforting for everyone in the chain to know support is there and is given proudly rather than grudgingly.
NOW, some customers are better than others, and there are end-users who are difficult to work with no matter what one does. I "fired" about 10% of my customers every December--"I am, unfortunately, unable to meet your needs. I would like to suggest Joe over at Company X; he might be a better choice for your requirements. Goodbye, and thanks for your past business."
Helps the dealer remain somewhat sane given their chosen profession...
Cheers!
Nice to hear Bryston is still a customer-focused company. Their gear doesn't necessarily sound the best, but it is comforting for everyone in the chain to know support is there and is given proudly rather than grudgingly.
NOW, some customers are better than others, and there are end-users who are difficult to work with no matter what one does. I "fired" about 10% of my customers every December--"I am, unfortunately, unable to meet your needs. I would like to suggest Joe over at Company X; he might be a better choice for your requirements. Goodbye, and thanks for your past business."
Helps the dealer remain somewhat sane given their chosen profession...
Cheers!