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BUY Bryston!!!!!

My 18yo Bryston  amp stopped  playing on the left channel , I sent it to the  Vermont repair center,with in 4 days I had it back repaired like new(no charge, they paid shipping back) Mean time I was rearranging my other components to make room for an extra T.T. I took the feet off my Bryston power supply to lower it when I reinstalled the feet I used a longer screw and screwed into the circuit board shorting out the power supply !!! I called Bryston and sent it to them ,they saw what happened when they opened the power supply,called me , and said that they were repairing the unit no charge even though I caused the problem myself !They said(Don't remove the feet any more) What great customer service !!!!!You can call them direct, they always pick up the phone and you talk to a tech  ! ONE Very good company!!   T.Y.
thomasyessen

Showing 1 response by daverz

daverz
487 posts
 
I bought a used Bryston 3B-SST on the 'gon and it had a problem with it making a thump noise thru the speakers a few seconds after being turned off.  Called the US service number, went thru a bit of troubleshooting with the tech, and he told me it was probably a problem with the muting circuit and to send it in.  While they did not offer to pay my shipping cost, they did send the fixed amp back in a new box (the original was pretty beat up.)  Service like this makes buying used Bryston gear a no-brainer, though you do have to make sure you get the original bill of sale from the seller now.  My SST was old enough that this was not necessary.

http://www.bryston.com/pages/warranty.html
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