Bryston Service A-1


Had an issue with my BDP-3 Musc player.

Was ready to send it in to bryston for check out.

Got a call back from someone familiar  with the unit

Took over my keyboard by remote fixed the problem.

Great customer service

hiend2

Showing 3 responses by mahler123

I had the BDP-3.  It needed so much support that I added Chris Rice, who apparently was the only Bryston employee who knew anything about streaming, to my Christmas card list.  He was responsive to the numerous requests to fix the snafus but occasionally he would take a vacation, etc.  I told him we had to sto meeting like this.  I finally dumped the BDP-3.

  Hopefully Bryston has upgraded their streaming support since those unhappy days.  The best support is the one that you never need to call