Those speakers are tri-wirable do you have all the jumper cables in place or are you tri-wiring them? If not the bass drivers may not be getting a signal hence no bass. This review gives a bit more detail:
https://www.stereophile.com/floorloudspeakers/893ba500/index.html
Good luck!
https://www.stereophile.com/floorloudspeakers/893ba500/index.html
Good luck!