The problem with Best Buy is that, when they reconfigured all their stores, they really downgraded what the Magnolia HiFi section of the store was all about. Magnolia HiFi used to be treated as a actual specialty high end audio store in Best Buy. But now, Magnolia it less substantial and less significant. Best Buy reduced the number of customer service personnel at Magnolia, which is why their customer service is so pathetic. How Magnolia HiFi is being treated now by Best Buy is simply a reflection of the overall decline of the high end audio industry in general.