I had the same issue two months ago (Windows 10). Started a ticket, got the direct full install file and was listening to music again in less than one hour. So in my case they resolved it quickly. What bothers me is that they have known for some time about this problem and haven’t fixed it in the regular installation package.
Blusound app for Windows, upgrade issues
So I use this for my NAC C658. All works great until a new version is released. The unit itself upgrades fine, but installing the latest version (the windows control app) causes a freeze half way into the install. The last upgrade, they gave me a private direct dl link, after a week of no reply then another week of explaining their upgrade doesn't work on windows. Apparently I was speaking Sanskrit as they were baffled. New ver released a few days ago, and I'm going through it all again.
Anyhoots, anyone having success with this?
Anyhoots, anyone having success with this?