Bluesound is great when it works, but ...
Am I the only one who sometimes -- often -- finds Bluesound software unimaginably frustrating? I can't be. I just got a new Mac Mini and have been unable to get BluOS to find my iTunes music library. I had it working on the old Mini (set up using the "add local share" thing on BluOS), but have not had any luck at all -- despite many, many, many efforts.
Here's the kicker: I contacted Bluesound support and requested help. Heard back quickly, with the recommendation that they link into my system via Microsoft Teams and they'd find and fix the problem. I was thrilled. But when I click on the provided link, download the software I'll need and then launch it, I get a message from Apple telling me that it cannot be opened because it has an outdated security certificate. (Or words to that effect.) Further communications with Bluesound support have been unavailing -- though I did receive a survey question asking me how I liked their support. Not at all, obviously.
This is what I'd call ridiculous. I'm no tech expert, but I know how to do a thing or three. And I know that adding my music library -- especially when it's sitting right there on iTunes on the Mac -- shouldn't be so freakin' difficult
When the Bluesound product is working, I quite like it. Enough, in fact, that I preordered a new Node so I'll have one for my main system, the other in my office rig. But they really need to hire a few software developers who know how to make things work for normal people, not tech experts.
End of rant.
-- Howard
