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Beware MSS Hifi, avoid Fraud

I have been swindled by MSS HIfi. If you deal with them your risk getting cheated. I bought a system from them and they lied about all the equipment. CD player was broken and they kept sending it back claiming it had been repaired. Then they traded for a PS Audio Perfectwave system that was defective. They sold me a "new" Benchmark HDR that was used, and a forged serial number. Then the benchmark died. The story is much longer with even more fraud. Given the opportunity to make it right, they chose to lie more.
These guys make a living selling questionable equipment and sticking you with something that is not as advertised. Due to using a credit card I was able to get some satisfaction by disputing the charge. However, they still fight to keep my money even after I returned the equipment. Stay away from MSS Hifi.
rex2381
markpao
519 posts
 
I guess I should consider myself lucky. I stopped in their NYC store over the past winter and put down a $400.00 deposit on a Billy Bags audio stand, but changed my mind about buying it after they couldn't find the footers for it. I got my deposit back in the mail within a week.
sgr's avatar
sgr
689 posts
 
I sold some amps to Johnny. The transaction went smoothly without a hitch. He was very entertaining to talk to. Don't doubt he doesn't deserve the rep, but he acted honorably to me. So I guess he was not all bad. I enjoyed speaking to his other employees as well.
Maybe I was just lucky.
dcoates7020
8 posts
 
I have had dealings with MSS over the years. There are plenty of disgruntled customer complaints, and like Sgr above, my transactions went without a hitch. This includes a pair of Krell LAT-1's shipped overseas.

A second hand EVO 505 purchased in January from the classifieds here was DOA... We each have our own experiences.
sabai
2,027 posts
 
Dcoates7020,
IMO this is a lot more serious that one experience versus another. Synergistic Research has a warning on their site about counterfeit SR cables being sold by MSS.

MSS are defendants in a court case instigated by Bel Canto. Here is the link to the court papers:

http://www.computeraudiophile.com/files/1-main.pdf

Would you purchase in confidence from an Audiogon seller who had more than 50% negative feedback -- with horror stories left and right from people who have been scammed by that very seller?
audioblazer's avatar
audioblazer
325 posts
 
I have purchased a few cables , still points and Revel voice centre channel speaker. My friend bought a finite element pagode master reference. All smooth transaction & cheaper than most sellers shipping cost. However he is not exactly pleasant judging by the tone of his email
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