Got excellent support from VTL and CJ.
Best Customer Service
Last night I couldn't get my Basis Debut Diamond Signature to rotate properly because the belt kept slipping. I checked the belt, the platter and the motor spindle and they all seemed fine. I couldn't find the problem
So late that night I sent Basis an email explaining the problem and asked for advise. This morning A.J. replied and within 10 minutes he helped my solve the problem.
But wait, there's more.....last year when I purchased the Basis, the moronic dealer sent it to me fully assembled (yes with the tonearm mounted.) When I opened the box, it was a mess - silicone fluid everywhere, and the arm was still sitting its bearing.
I called A.J. and he asked me to send in the damaged parts. He repaired everything and checked it all over before returning the parts. Everything worked perfectly.
Basis, along with Blue Circle Audio are the best customer service I've ever encountered with any high end audio dealers or manufacturers in my 25 years in this hobby.
Contrast this with Audio Research who screwed me over for a lousy $15 switch: I own an Audio Research Reference Phono and Reference 2 MK II Line Stage. A while back, I broke one of the switches and order two (one for a spare). Well the switch I installed was defective....it would turn the unit on, but not off. I called AR and I was told, quite rudely, that they check their switches and they did not send me a defective one; also implying that I broke it. Well I'm done with them.
It's so nice to know that there is still integrety in this hobby and its spellt....B A S I S.
So,my question is: from whom have you received the best customer service?
So late that night I sent Basis an email explaining the problem and asked for advise. This morning A.J. replied and within 10 minutes he helped my solve the problem.
But wait, there's more.....last year when I purchased the Basis, the moronic dealer sent it to me fully assembled (yes with the tonearm mounted.) When I opened the box, it was a mess - silicone fluid everywhere, and the arm was still sitting its bearing.
I called A.J. and he asked me to send in the damaged parts. He repaired everything and checked it all over before returning the parts. Everything worked perfectly.
Basis, along with Blue Circle Audio are the best customer service I've ever encountered with any high end audio dealers or manufacturers in my 25 years in this hobby.
Contrast this with Audio Research who screwed me over for a lousy $15 switch: I own an Audio Research Reference Phono and Reference 2 MK II Line Stage. A while back, I broke one of the switches and order two (one for a spare). Well the switch I installed was defective....it would turn the unit on, but not off. I called AR and I was told, quite rudely, that they check their switches and they did not send me a defective one; also implying that I broke it. Well I'm done with them.
It's so nice to know that there is still integrety in this hobby and its spellt....B A S I S.
So,my question is: from whom have you received the best customer service?
- ...
- 33 posts total
- 33 posts total