Best and Worst customer service?

I would ad a big positive shout out to JL Audio service.

The amplifier in one of my F113V2 subs died (out of warranty, purchased over six years ago) and my local dealer indicated that JL does all the service.  So I contacted them via their website and found that, for out-of-warranty service, they offer a fixed repair price that includes installing the updates they offer in current models.  Since the subs weigh so much they need to be shipped by truck, JL provided me excellent instructions on how to remove and later re-install the backplane amplifier, so the package could go via UPS.

I give JL an A+++++

The worst, Stereophile, Manley Labs and Solid-tech racks. I ordered and paid for their racks  3+ months ago and still not delivered them. The ETA was 2 weeks.

My best experiences are with Acoustic Audio in the EU, in the USA distributor is horrible, CH, TechDas, SAT and Kuzma.

Best Customer Service ever, SVS!!! No body can touch them....

NAIM has been pretty terrible. Good luck trying to get a response after you email them with a technical question. Not what I expected after dropping $10K on new NAIM gear.

Sony has been even worse. Don’t get me started.

In the plus column, I’ve had very good service from The Music Room.