I have never dealt with a manufacture that has given me anything but exceptional service. On the other hand the loco I mean the local stereo shop offers NO service. I was in the same situation as TheDuke was in, I wanted to buy a pair of the most expensive speakers they sold (keep in mind they have never sold a set of them before) and they made me listen to a pair of speakers that were half the price of the ones I was buying and told me that the model I wanted sounded the same! and then he had the audacity to tell me how bad the music I was listening to was and that it did not compliment the speakers and then walked away from me, so I took my $10k plus and went down the road, my gain and his HUGE loss. P.S he still has never sold a pair of speakers over $3600 High end HA! :>)Tim
Best and Worst customer service?
My vote goes for Sonic Frontiers, as Best! I was contacted within an hours, after e-mailing a question. Wery friendly and helpfull!(they can count me-in on the next purchase) Thw Worst? Linn audio! It's been over a month since i submited a Q! I am stll e-mailing the question...i am sort of amused by now!