2. best-of
  3. 967859121

Best and Worst customer service?

My vote goes for Sonic Frontiers, as Best! I was contacted within an hours, after e-mailing a question. Wery friendly and helpfull!(they can count me-in on the next purchase) Thw Worst? Linn audio! It's been over a month since i submited a Q! I am stll e-mailing the question...i am sort of amused by now!
eldragon

Showing 3 responses by russellrcncom

russellrcncom
305 posts
 
Exemplary:

Conrad johnson
Pass
Ayre

Middle of the Road (neither good nor bad):

Cary

Worst

None so far (hopefully I'll never get there!)
russellrcncom
305 posts
 
I was too gracious re. My previous post about Cary. They stink.   About 5 years ago the microprocessor in my 306 CD player started to malfunction..  They refused to even look at it, stating they didn't have any parts on hand.  They were polite about it but totally useless.
russellrcncom
305 posts
 

Gmosley:  Just curious how you made out, e.g. whether ultimately they (VTL) agreed to service the unit or whether you had to have it done locally.  That’s still no excuse for the gyrations you had to go thru but a refusal to service the item is really, really bad in my opinion.  

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