I have to agree with RWA3. U.P.S. Sucks. My best is Classe Audio. Unbeleavable service. My worst is Sonus Faber. They were a great company until a few years ago they were bought out and went to more production oriented models. It took my over six months to get a speaker repaired. The cost of the repair went from $200 to $1500 after they were bought out.
Best and Worst customer service?
My vote goes for Sonic Frontiers, as Best! I was contacted within an hours, after e-mailing a question. Wery friendly and helpfull!(they can count me-in on the next purchase) Thw Worst? Linn audio! It's been over a month since i submited a Q! I am stll e-mailing the question...i am sort of amused by now!