I would like to commend Sumiko. I recently bought a demo Sonus Faber Solo center channel. The dealer had thrown away original boxes and manual. He explained that's why it was 40% off MSRP. I thought I'd e-mail Sumiko and see what happens. Well John Song (Good name) shipped me a manual and the original double box, no charge. Good job Sumiko.
Best and Worst customer service?
My vote goes for Sonic Frontiers, as Best! I was contacted within an hours, after e-mailing a question. Wery friendly and helpfull!(they can count me-in on the next purchase) Thw Worst? Linn audio! It's been over a month since i submited a Q! I am stll e-mailing the question...i am sort of amused by now!