Never never never ever!!!! Call VTL for a repair, you will be told to take your amp apart to show them that it was not modified. Then the woman told me she was going to China for a week and to send her an email to remind her of the conversation we had, then I was directed to the company web site. and was told to download the repair agreement. What a JOKE, THEY WILL NEVER GET A DIME FROM ME!!!!!!
Best and Worst customer service?
My vote goes for Sonic Frontiers, as Best! I was contacted within an hours, after e-mailing a question. Wery friendly and helpfull!(they can count me-in on the next purchase) Thw Worst? Linn audio! It's been over a month since i submited a Q! I am stll e-mailing the question...i am sort of amused by now!