About 4 years ago I lost a tweeter in my Snell E/III's. I was living in Albuquerque and had no local dealer. So I call Snell up in Massachusets, and the fisrt person that I talk to says that I should take it to a dealer unless I feel up to some soldering. I say OK, and a few days later a package arrives with a nice new vifa tweeter. Good Company. Chris C.
Best and Worst customer service?
My vote goes for Sonic Frontiers, as Best! I was contacted within an hours, after e-mailing a question. Wery friendly and helpfull!(they can count me-in on the next purchase) Thw Worst? Linn audio! It's been over a month since i submited a Q! I am stll e-mailing the question...i am sort of amused by now!