Prior to buying my 1 owner Esoteric C 03 preamp a mint Ayre KX-1 e just appeared on Audiomart, I wanted to verify if it was an Evolution from the factory. I called Ayre and to my surprise they were very courteous and Informative, I gave the serial # he took the time on hold to confirm it was a factory Evolution model. I had a question about the volume control repair and he was very honest and said we dont gouge are customers like other brands. I mentioned ARC he chuckled and said nothing!
Best and Worst customer service?
My vote goes for Sonic Frontiers, as Best! I was contacted within an hours, after e-mailing a question. Wery friendly and helpfull!(they can count me-in on the next purchase) Thw Worst? Linn audio! It's been over a month since i submited a Q! I am stll e-mailing the question...i am sort of amused by now!