2. amps-preamps
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BAT Service

After 6 and a half years of continuous use a transformer in my Balanced Audio Technologies REX Pre-amp control unit failed. Included in the shipping to BAT was a letter I wrote informing them that I would be out of the country for a couple of weeks and asked if they would ship back the equipment around the time I would return. They were kind enough to have the pre-amp shipped so that it came back the day after I returned.

BAT also requested that I send them my REX pre-amp power unit for a circuit upgrade. I did so and received if back 5 days after I had sent it.

All the work was done at minimum out of pocket costs to me. I can assure you BAT did not make any money for this work and probably did it at some costs to themselves.

I wanted to share this experience because in this day of companies coming and going I feel it is important to know there are companies that stand rock solid behind their products.
bostonbean

Showing 1 response by jmcgrogan2

jmcgrogan2's avatar
jmcgrogan2
6,346 posts
 
I have owned 9 pieces of BAT gear, and do enjoy their house sound. That said, I have not owned any BAT gear for several years now. I have no issues with their customer service, it was first rate, service was prompt and well done. However, it was a bit pricey, and required too frequently, IMHO. I have since moved on, there are other good sounding components that work more reliably in my system.

I am glad to hear of your pleasant interaction though. It's always nice to read of positive customer service experiences.
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