How about some first hand experience from a Basis owner who had extensive interaction with the company last year?
I purchased a modest Basis 2000 turntable and it had an arm board cutout that did not seem to be dimensionally correct for most of the tonearms that I was familiar with. I emailed the company, asking for guidance. This was at 8PM on a Sunday Pacific time, which is 11PM at Basis HQ in New Hampshire. I was hoping to have response from one of their folks the next day, Monday.
At 8:30PM that same evening, I had a return email from the owner of the company, Jolanta Conti. She said she was not familiar with the cutout but that their Chief Engineer, Alex Bourque, would contact me the next day.
And sure enough, on Monday morning the gentleman was in touch explaining that the cutout was a Graham special cut. He also offered to have a new arm board fabricated for a different cut out. As it turned out I have a relationship with a local plastics company and specced the arm board and had it fabricated myself.
Follow up calls to Ms. Conti, and Mr. Bourque were always promptly, and completely, answered. Ms. Conti also sent me a new gasket for my Basis clamp gratis. A small gesture, perhaps, but one that was completely appreciated.
Value in high end audio is certainly a moving target. And the prices charged by many specialist audio manufacturers are eye watering. But I have been thoroughly impressed by the service I have received from Basis, and to me this plays into the value equation. I will be a Basis customer for life. YMMV.