Awesome customer service from Simply Speakers

At Madisound all are part owners since madisounds employee owned.  As far as rude by reading in a bit to your post above you may be a bit of a abrupt person and it could be that the experience you received from the nice Midwestern folks at madisound was a reflection of what you put out. 

Did you buy multiple units? think min for discounts 10.  Are you a retailer or manufacturer? If not demanding a discount because you think they pushed a tweeter pair on you is good reason to hang up on you.         Most likely tweeters suggest were best available option for your application and you misunderstood. Madisound does not hard sell you had to call them and ask for help and I am sure Brain was doing just that. But one is free to vote with $ I just thought that there was more to your story.