Avoid UPS Shipping To/From Canada


Just received a UPS Customhouse Brokerages bill for $19 US for a package that originated in Canada. It's UPS's charge for collecting NO duty and NO tariff on some US manufactured cables. The "entry prep fee" as they call it is a 150% addition to their posted freight. Nice markup for an conveyor automated bar code read and a first class stamp (for the bill).

So now besides their notorious reputation for mishandling electronics and not paying damage claims, you have another reason to NOT USE THEM.

In researching the archives, I see there has been some mention of their rip off brokerage fees before. I think it bears reposting for the unsuspecting. It certainly unpleasantly surprised me having paid nothing extra in the past using Canada's postal system. I'm sure there are other reputable shipping alternatives that other members can recommend.
alexanderj
I agree that UPS is not an option.
The first thing is that their charges are way too high
the other issue is poor customer service level.

US mail works best of all.
I also had bad experience with ups ( I bought a 10$ US thing and they charged me 15$ CAD !!! they said that was 10$ for the handsling and 5$ for the taxes, I know UPS have a special custom just for them and they charge alot of money when they can.
Just throw the bill away. I have gotten bills from that for that sort of thing before (canadian shipping), tossed them in the trash, no big deal.

Agreed that FedEx is a better choice.

-Ed
What a coincidence finding your thread on this subject matter. I just received UPS's invoice for such charges in the amount of $97.45 re: a speaker shipment out of Canada; a supreme insult added to injury as I had already found myself obliged to file a complaint of fraud against the seller for blatant misrepresentation of their cosmetic condition.