Aurender and Tidal hanging up

I do not know if this will fix the problems mentioned above but it is probably worth a check to ensure the Aurender Server and Conductor App are in “sync”.  If you have different software versions running, it is possible this might cause these issues.  Of course, it could be something else but it is probably worth checking. 

When you updated your Aurender Server with the new software, did you also update the Conductor App?

 If not, please remove the App from memory (swipe up) and delete the App from the iPad.  Next, go to the a
Apple Store and search for the Conductor App.  Download and install it. This will ensure the Aurender and the App are in sync.  Please review and advise.

All your data, etc will be restored when you install the current Conductor App. 

As noted above, I and, several others, have experienced streaming connection drops, freezing and various other connectivity issues impacting Apps like Tidal. One of several steps to take is to ask your ISP to verify your digital signal range.  In other words, if the required cable digital signal range is between X and Y, and your signal is greater than Y, you have a connectivity issue.  My signal was much higher than the required signal range. 

It is very possible that once the above is corrected, various other downstream issues may be present.  In my case, a corroded outside cable junction box and a broken outside cable amplifier needing repairs.

The specs below vary by modem and cable company. My ISP Tech knew exactly what to correct and did.   For example, some Acceptable cable modem signal levels are:

Downstream (Rx) Receive Power Level (very technical):

This is the amount of signal received by the modem from the transmitter in the cable company head-end.

For all modems:
-15 dBmV to +15 dBmV maximum.
-12 dBmV to +12 dBmV recommended.

0 dBmV is the "optimal" level.

Upstream (Tx) Transmit Power (a.k.a. Return Signal) level: 

This is the amount of signal transmitted by the modem to reach the receiver in the cable company head-end.

+8 dBmV to +58 dBmV maximum for QPSK. (DOCSIS 1.x)
+8 dBmV to +55 dBmV maximum for 8 QAM and 16 QAM. (DOCSIS 1.x)
+8 dBmV to +54 dBmV maximum for 32 QAM and 64 QAM. (A-TDMA DOCSIS 2.0)
+8 dBmV to +53 dBmV maximum for S-CDMA DOCSIS 2.0 modulation rates.

Recommended upstream signal levels are +35 dBmV to +52 dBmV. 

>>> A cable modem running a higher upstream modulation rate may downgrade itself to a lower modulation rate (i.e. 64 QAM to 16 QAM or 16 QAM to QPSK) if the upstream transmit level is higher than the maximum signal level allowed for the higher modulation rate and the CMTS is configured to allow such a change. 

Note this >>> This downgrade can cause slow speed, packet loss, and connection loss issues depending on the condition of the upstream channel.

The above is technical and that is not the point.  The action is to contact your ISP and request they verify your  ISP digital signal is operating in the correct digital range.  

As noted above, it could be a player software issue.  I do not know but streaming music requires all components  working correctly.  This means the software in your player and all ISP components downstream. This means modems, routers, cable wire connections, outside junction boxes, outside amplifiers, etc.  I was very lucky since my ISP Tech checked these components that included replacing the cable connections.  I hope the above helps. 

Any updates to this Aurender and Tidal hanging up issue?   Is this an Aurender or Tidal issue (or both)?  I do not have this issue on my Aurender N10 but will test again tonight. So far, everything on my Aurender using Tidal is working fine.  

This Aurender and Tidal hanging up issue is very strange since it impacts some people but not all.  The only thing that is different, between us, is our selected album content.  Why is it impacting some audio systems but not all systems?

Anyone making any progress towards a solution?  

@Schw06, I also had similar Aurender and Tidal issues like you described above. I documented my experiences and suggestions in this Audiogon post:

https://forum.audiogon.com/discussions/re-suggestions-for-tidal-streaming-problems-caused-by-interne...

As you can see, it took some time to flush out these issues in my system.  In summary, ALL my Tidal Steaming issues were caused by MY computer based environment to include my router, modem, external outside ISP junction box and outside blown ISP amplifier.  My ISP Technical corrected my out of range signal cable signal and also replaced my in house coaxial cables and their connections.  My suggestions near the end of the above linked post recommend a complete power down (remove any batteries in your modem) of all components for 2 minutes (modems and routers need to be reset).  Unfortunately, I experienced a broken Apple Extreme router (junked and replaced) and other ISP components that needed repair.  My system was also working fine for while, exactly like yours, and then I started experiencing Tidal steaming issues.

My system is steaming Tidal fine now and I have zero issues.  I also upgraded my ISP service from 100 mpbs to 250 mpbs and this greatly improved my streaming for Tidal, Netflix and Amazon movies.  

Unfortunately, it is not an easy process and requires patience to verify all your components are working. Your ISP should be able to help, if needed. I hope my above comments and suggestions help.  And, please do not get frustrated.    

There is one more thing.  Please confirm you are running the most current Aurender software (Go to Settings and confirm).  This also means you have to DELETE the Aurender Conductor App from your iPad and reinstall it to ensure it is current (a less than 5 minute process).