We are Aurender dealers. Agreed with @tvad on their support. It is excellent. If it helps here is a link to the information they will need when you contact them. They may remote in and configure a fix for you, and get you up and running in no time.
https://ask.aurender.com/hc/en-us/articles/360026675894-How-can-I-contact-Aurender-Technical-Support
Good luck!
Choice Audio