Auralic Support

Good luck with it.

Thanks for the response

 I've been working with Chris as well, so maybe he's a one man show in the U.S.
I'll schedule to send it in when I'm traveling and let you know how it works out

slapshot - 
I own an Aries Mini though I have NOT had to send it in for repairs.  I HAVE needed occasional tech support (IT handholding, really) from Auralic.  Chris has been great.  Very responsive and helpful.  

Auralic is not US-based so having their US service rep working out of his house doesn't seem remarkable to me.  Have seen plenty of electronics repair shops located at a residence.  A repair shop doesn't have to take up much space and it's pretty common for people to be running a business out of their house.  Personally, I wouldn't be too concerned about the address.  

If it will make you feel more comfortable, check the Computer Audiophile site.  They had a pretty active Auralic streamer thread.  Think the head Auralic guy would even post there from time to time.  Regardless, folks there might be able to give you input if you don't get an further replies here.