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Auralic Support

Has anyone dealt with Auralic Support

 I purchased an Auralic Altair late last year and was recently having difficulty connecting any device to it via Bluetooth
After several back and forth emails with Auralic Support the service rep asked if I could send it in. 
When he provided an address to send it, I checked the address and it was residential. When I mentioned this to the service rep, he said he works from home..........Really?

 Has anyone else had to send send in their Auralic equipment?
Just curious as to what address you may have sent it.
I haven't sent my unit yet as just doesn't make sense to me

Thanks 
slapshot1235

Showing 1 response by slapshot1235

slapshot1235 OP
4 posts
 
Thanks for the response

 I've been working with Chris as well, so maybe he's a one man show in the U.S.
I'll schedule to send it in when I'm traveling and let you know how it works out
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