FWIW, I’ve used Audirvana for years, updating with all new versions and every time I’ve had an issue requiring assistance I’ve gotten a response. It has sometimes taken a day or two but I’ve had resolution and in most cases the issue involved my lack of understanding in some regard. That being said, I understand your frustration with Audirvana falling down in assisting you with your issue.
AUDIRVANA No Support CAVEAT EMPTOR!
buyer beware!
although a strong performing app when working, it is an accident waiting to happen and not ready for prime time yet!
audirvana seems to be all talk and no support when the app malfunctions and help is requested.
two weeks on and I’ve received no help what so ever from two emails asking for assistance with a broken piece of $75 software.
not even a auto response email indicating mine was received.
in that time several updates to the app were released, but none mended any of the issues preventing access or functionality, yet all revisions were engaged or applied successfully.
neither am I counting getting no feedback via the Audirvana forum a month and more ago.
in fact, it took them several days following purchase of the app for receipt of the unlocking key code to arrive, requiring several requests for it in the interim.
I suppose that should have been a clue.
naturally in a Public service announcement of sorts, I felt its time to let prospective owners know exactly what they are about to get with this software after the sale.
$75 is a high price for something which does not work as it is supposed to, or as its maker assures it will.
Or in the event of failure be it simple or catastrophic, all contact asking for help is simply ignored in its forums and when directly sent to its maker.
no matter how one looks at any program’s support, two weeks without any feedback at all is terrible!
if support mainly is derived via a ‘FORUM’ then said forum MUST be forthcoming via designated members whose experience is lengthy and deep and they have to be timely and forthcoming with help to those who ask.
it appears Audirvana is all about getting the money and little else.
it is only right to let other’s decide for themselves if they want to get involved with something which yields excellent performance, when working, but demonstrates no concern what ever when its clientele comes to them with issues.
This is all quite regrettable, and completly unsatisfactory.
obviously hamstrung by a lack of knowledgeable techs to help out when related app questions or problems arise, they launch their bag of tricks onto Windows!
good luck Windows users!.
when it was a dedicated Apple OS only support was nearly non existant, now how poor will be its support arm across two OS platforms? I shudder to think!
lastly, isn't it about time for people to be in full disclosure as to who the app will or can work for?
those who have visual challenges are continually left behind because the app writers refuse to add another phrase or line of script so adaptive software can interface with what ever app and enable screen reading tools integration.
If no aid or support for adaptive software, either third party or indemic to the OS is inherent to the third party app, then the author (s) MUST or certainly should prominently disclose that info in a disclaimer PRIOR to point of sale!
nothing of the sort was done.
yes. there is/was a trial period. whtin that frame the 3.0 vewrsion became slowly more useable. finding that encouraging the app was bought.
Ver 3.5 arrived and suddenly the app fell on its face posing multiple problems in particular, some totally inaccessable settings and or content.
and now, no aid at all.
although a strong performing app when working, it is an accident waiting to happen and not ready for prime time yet!
audirvana seems to be all talk and no support when the app malfunctions and help is requested.
two weeks on and I’ve received no help what so ever from two emails asking for assistance with a broken piece of $75 software.
not even a auto response email indicating mine was received.
in that time several updates to the app were released, but none mended any of the issues preventing access or functionality, yet all revisions were engaged or applied successfully.
neither am I counting getting no feedback via the Audirvana forum a month and more ago.
in fact, it took them several days following purchase of the app for receipt of the unlocking key code to arrive, requiring several requests for it in the interim.
I suppose that should have been a clue.
naturally in a Public service announcement of sorts, I felt its time to let prospective owners know exactly what they are about to get with this software after the sale.
$75 is a high price for something which does not work as it is supposed to, or as its maker assures it will.
Or in the event of failure be it simple or catastrophic, all contact asking for help is simply ignored in its forums and when directly sent to its maker.
no matter how one looks at any program’s support, two weeks without any feedback at all is terrible!
if support mainly is derived via a ‘FORUM’ then said forum MUST be forthcoming via designated members whose experience is lengthy and deep and they have to be timely and forthcoming with help to those who ask.
it appears Audirvana is all about getting the money and little else.
it is only right to let other’s decide for themselves if they want to get involved with something which yields excellent performance, when working, but demonstrates no concern what ever when its clientele comes to them with issues.
This is all quite regrettable, and completly unsatisfactory.
obviously hamstrung by a lack of knowledgeable techs to help out when related app questions or problems arise, they launch their bag of tricks onto Windows!
good luck Windows users!.
when it was a dedicated Apple OS only support was nearly non existant, now how poor will be its support arm across two OS platforms? I shudder to think!
lastly, isn't it about time for people to be in full disclosure as to who the app will or can work for?
those who have visual challenges are continually left behind because the app writers refuse to add another phrase or line of script so adaptive software can interface with what ever app and enable screen reading tools integration.
If no aid or support for adaptive software, either third party or indemic to the OS is inherent to the third party app, then the author (s) MUST or certainly should prominently disclose that info in a disclaimer PRIOR to point of sale!
nothing of the sort was done.
yes. there is/was a trial period. whtin that frame the 3.0 vewrsion became slowly more useable. finding that encouraging the app was bought.
Ver 3.5 arrived and suddenly the app fell on its face posing multiple problems in particular, some totally inaccessable settings and or content.
and now, no aid at all.
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