2. home-theater
  3. 1420393465

Audio Visual Therapy........Exceptional service

I just wanted to say thanks to Mark and John at Audio Visual Therapy in Nashua New Hampshire.

I went there with my father to find a replacement for his 15 year old B&K Ref 20. He had some issues with BluRay soundtracks cutting in and out so it was clear a receiver with the latest codecs was in order. It was my first time there, I live in Massachusetts but it was well worth the drive.

They do home theater but they have a really great selection of 2 channel gear on display. They carry some great lines, Classe, KEF,B&W, C-J, Linn, NAD, Paradigm and Anthem. Plus the best headphone demo room I've ever seen.

Mark spent a great deal of time with us and is very knowledgeable, he's been in the biz a long time. I'm a 2 channel guy and he got me up to speed on the latest codecs and was able to answer every question.

We ended up taking home an Anthem MRX 510, it was perfect for my dad. After running a HDMI monitor out under the floor and new speaker wiring he was up and running in no time.

A great experience overall and I will keep them first in mind now when I get the itch to upgrade.
oddiofyl

Showing 1 response by stereo5

stereo5's avatar
stereo5
6,533 posts
 
Sound by Singer didn't go belly up, they moved to a new location. I have had similar great customer service at Audio Concepts in Attleboro, Mass. I bought Golden Ear Triton Ones last week and I had some problems with the speakers. No questions asked, they delivered another new pair to my home on a Sunday morning no less, at 6:30am. That to me is the BEST customer service I have ever received.

I am so glad I bought then from Audio Concepts and not online or worse, used here. I would have been in rough shape. The salesman kept apologizing to me and I felt like I should apologize to them. If I am looking to buy something that they carry, I will always buy from them first. The level of customer service I received is rare in this day and age and the declining brick and mortar stores.
More to discover