Audio Research Reference 3 Seeking help

"I contacted ARC already by overseas phone call but they asked me to contact the local dealer direct and they do not deal with end consumer!!"

LOL!

ARC is too busy replacing burned resistors in their tube power amps!

Very poor customer service!

@Bifwynne
I have dealt with Chris Osanna several times over the years when I brought in ARC gear and every time he was a rude prick!

Where do you live? Not in the Twin Cities. ARC does not send out service techs to anyones home.

ARC has no service techs outside the factory. Store service techs communicate with ARC, but they are independent hacks.

Hifigeek1

Were you a TV repairman before repairing ARC amps?

Tsushimsma1

If an independent repairman in one part, of one state, in the USA can make a living repairing ARC equipment for 20 years, I would say ARC equipment has gross reliability problems.

I do not believe tube amps are any more complicated to fix than TVs.

Yes, I have had issues with ARC service, and know personally many other people in Minnesota that also have had ARC service issues.

The internet forums are chock full of ARC failure stories.

This is "NOT" true of any other audio tube manufacturer. Yet many people love ARC, and do not care about "down" time.

It is like women that get abused by their man, but keep going back to them, after being repeatedly being beaten up!

With reliable audio equipment you never meet the service people because good reliable audio equipment almost never needs to go back to the factory!

If one repair person in one part of one state in the US can make a living for 20 years repairing one brand what does that say about the reliability?