I was a long time ARC owner starting back in the mid-70s, do they offer a trade up program? That might make sense but the bean counters often rule. I haven't deal with them in more than the decade, Zane was gone but Len had just left parts and service.
I've been with Lamm since 2006 and yes, there are hiccups. But to be expected.
wm. Johnson is long gone. Vlad passed away.
We can only hope that the companies not only respect their legacy but their customers.
Over and out,