I bought a used REF75SE last month from a reputable dealer who either listed it knowing an LED was out in one of the meters or overlooked it. THey're not being as proactive on helping get it repaired as they should be in my opinion and are letting me do all the leg work which has been a pain in the neck- calling ARC many times, getting vague answers, no urgency, minimal help. Now ARC is supposed to be sending me the ten cent LED that may or may fix the problem. Either I need to install it or take the amp to a servicer - and there seem to be virtually no authorized servicers around in NYC or NJ- and any servicer I talk with is cagey about turnaround times, some quoting 2-6 months which is freaking absurd. Not rocket science to be able to call a customer on a wait list and let them know that they have bench time available in a week and then drop it off rather than drop it off only to have it sit on a shelf for 2-3 months before being looked at.
Does anyone have any advice , referrals on servicers in the New Jersey area, NYC as a fallback? They don't need to be "authorized" just competent.
Thanks- I love the amp but if getting it fixed is going to be so much hassle I may consider returning it.
