Well, I'll have to say I've been loving mine for a couple years now. I have wondered where to get service when it runs into problems. I bought mine from Steve Dobbins who I believe is no longer selling them. I guess one of the U.S. Distributors would be the one to call. I hope it keeps working and can be serviced. It honestly has been the most lifestyle changing purchase I've made in audio. It's difficult to estimate how much time it's saved me and (knock on wood) it's been about perfectly reliable so far.
Audio Desk & it's service
DETAILS: Bought the Audio Desk RCM despite having 2 other RCM , namely , Loricraft PRC4 & VPI 17f. It's so convenient that I cleaned every single I bought unlike previously. Unfortunately not very reliable . Within 1 month , it's spoiled & I need to send it back to Germany for repair . Took a long while to get it back , something like 2months. Recently after cleaning 3 LPs, I smelled smoke coming out for the machine & promptly informed my dealer about it who suggested I write in to Audio desk . After repeated attempts over 2 months + , all I get is silence . Meanwhile my dealer has been trying to get in touch with audio desk & received the same treatment . Was wondering what happen & I decided to test the availability of Reiner , the owner of Audio desk by requesting to purchase 10 units of Audio desk . Guess what ? I received immediate response within 24 hours . Talking about lack of service !!! Anybody has problem getting their RCM service ? Pls advise . Somebody in Germany told me to take it to the tallest floor in my office & take aim & throw it into a dustbin!!!