Audio Companies with Integrity??


Interaction with Audiophile companies and AudiogoN members have been (for most part) positive through the years. There have been a few, however, that have gone 'above and beyond' to ensure that the customer was satisfied. To that end, I would like to give a 'shout out' to Audioquest that recently made a situation right when they really didn't have to. I won't go into the details, but suffice to say, that when the need arises I will not hesitate to buy from them again and will recommend their products and service to anyone who values my opinion.

For discussion purposes, would anyone care to raise a glass to a company that in your opinion deserves some love.
brauser

Showing 8 responses by millercarbon

The full post:
MC, let me start by saying there are a number of things where we do not have common ground. This is not one of them. Everything you said is spot on.

I know. People have come up to me, sometimes years later, only to admit they have in time come to realize how right I was about one thing or another. So relax, and have patience. As unlikely as it seems right now, you may yet be another one of those happy souls who comes to see the light and realize we are all standing on the same ground after all. 

Imagine being so MDS you search posts from months ago, then selectively quote, nothing to do with the subject at hand, no other purpose than to personally attack another member.
Not only rent. I raid the fridge, rearrange the furniture, leave a few calling cards. Then return to my ship where we watch it all unfold....   
https://www.youtube.com/watch?v=G554Xa8MElg
Something most seem to get, or at least it seems they do, individuals have integrity. Companies have policies. World of difference. 
MC, let me start by saying there are a number of things where we do not have common ground. This is not one of them. Everything you said is spot on.

I know. People have come up to me, sometimes years later, only to admit they have in time come to realize how right I was about one thing or another. So relax, and have patience. As unlikely as it seems right now, you may yet be another one of those happy souls who comes to see the light and realize we are all standing on the same ground after all.
You sure got that right Corelli. I saw one guy looked up all the drivers in his Moabs, priced them out at Parts-Express or something like that, said it was $3600 worth of drivers. Just drivers. Not cabinet, not crossovers. Nothing for speaker terminals, paint or wire. Just drivers alone, $3600 in speakers retailing for $4500. Granted Eric at his volume does not pay anywhere near those prices. Not the point. That is orders of magnitude more than what you will find anywhere else. No less an authority than Duke said he was surprised at the quality drivers he sees in them. Okay so the guy could probably double his prices and still be a deal.  

Huge volume, always behind. Called him up a week or so ago. Phone rings and rings, which usually means no one around to answer. But I know after a while it will ring over to his cell. Sure enough, he picks up. Clearly running around doing something out of breath, says in the middle of something but if its okay with you? Yeah sure. Okay what is it?  

Just called to say its been about 7 months, and I am loving these speakers more every day. Needless to say he was happy to hear that. 

Thing of it is, it has pretty much always been like that. Every time I have called the guy is running doing something. Air compressor going in the background. That kind of thing. One time I caught him driving to the cabinet shop. That was the best conversation! He had nothing to do but drive and talk. Learned a lot. How many guys like that out there? 

And he could double his prices, easily, make a ton more money, hire someone to do all the dirty work, but he doesn't. Instead he keeps prices low so guys like us who crave great sound but work for a living can afford speakers they never could any other way. Cannot say enough good things about this guy.
Uh, well then I am screwed. Nothing kills a joke worse than having to explain it. And I thought the whole perfect sound forever narrative thing was a dead giveaway. (Just in case it has escaped anyone's attention I am virtually "Release the Kraken!" on digital)
You know you're screwed when you walk into a shop and see glowing tubes. Before you know it you're spinning vinyl and questioning the whole perfect sound forever narrative. Such dealers are totally subversive. There oughta be a law....
Maybe I've just been lucky, but all I've done business with the last several years have been like that. 

Keith Herron at Herron Audio graciously answered all kinds of questions and made me feel like way more than just another customer. I am certainly not the only one to speak highly of Keith. The man is a rock and a bit of a legend.

Betty at high-endelectronics.com has been a real sweetheart in helping me with a lot of great Synergistic HFT, ECT, PHT and fuses.  

Eric at Tekton, for a guy as incredibly busy as he is has nevertheless been available to talk and answer all kinds of questions, and even willing to do custom builds. I decided to pass on that but others here have their custom speakers as proof that Eric is the real deal. 

Most recently John Hannant at Townshend Audio as been as genuine an audiophile as I could ever hope to meet. 

One thing they all have in common, even though they all have their stuff to sell it never felt like any of them was selling anything, more like being there to help me make my system as good as it can be. That to me is what it's all about. 

Haven't done business yet with Dave at Raven or Peter at Soundsmith but I sure do look forward to it when the time comes. 

Honorable mention, Chris Brady formerly of Teres Audio. Teres is no longer in business but Chris is still around answering questions and helping out years after the doors more or less closed. Respect!