Audio Aero Capitole MK II: Performance & Problems

Thank you Rap!

Listener

In reference to Lall's post, I agree (with sattothestarts) that if Globe Audio had been involved with this problem, they would have resolved this issue without sending the player to France.

I can NOT say enough good things about Globe. Jody and Matt have been outstanding in resolving the issues with my Capitole MK I and now the MK II. The problems of player availability and in proper working condition lies solely with Audio Aero, by their own admission (I have email from AA to prove it).

I originally blamed Globe Audio when my dealer was involved simply because I didn't get a straight story. This ultimately turned out to be a problem with the dealer, not with Globe. Once I started direct conversations with Matt and Jody, I got truthful answers and sincere apologies. I am so impressed with the level of customer service that I have received from Globe that I will no longer go through the dealer. BTW, they were never an authorized AA dealer, just trying to become one.

On the other hand, the player is still plagued by problems. We all hope that this next batch of players, scheduled to arrive next week, will be trouble free. Globe has agreed to replace my MK II to resolve the problems I’ve encountered. And, they’ve allowed me to retain the old player until the new one arrives. Try getting that level of service from most other distributors! When the manufacturer produces the product to perform like their North American distributor, we’ll all be writing about listening to music rather than the problems. I suspect that we’re not far from that point. I can only recommend being patient a while longer. IMHO, this player is worth the wait. Analogue and musical!!!

BTW, I’m not on Globe Audio’s payroll nor am I a dealer.

Has anyone with the "verified" new chip tried to use the previous track function? When I use this button, it only returns to the beginning of the current track. I believe the old chip honored the previous track function as indicated. A little help please...........

Thanks!

Thanks for the responses on the previous track issue.

Unfortunately, my player does NOT honor the previous track function. But, I'm afraid to send it back for replacement or repair because, much like Lall's experience, this particular unit sounds outstanding and it hasn't even broken in yet. The first MK II that I had didn't sound much better than the MK I, in some respects not as good. But this player is much improved from the MK I.

I still can't believe the lack of consistency in Audio Aero's quality control ........ disturbing! The guys at Globe are gonna be sick of hearing from me.

Badwisdom, I'm really curious about the P3 software as I seem to be experiencing different behavior with the transport than others are reporting. Perhaps the different functionality with the previous track selection is an indication of the P3 software???????

Tim, I believe the source of your problem is probably as Matt has described. The Capitole is not (yet anyway) capable of decoding 5.1 sources and requires the input device to deliver a PCM signal.

I installed the P3 chip in my player last evening. Not a simple task. It did, however, clear up the problems I've stated earlier in this thread. I've found everything that Darrell states to be fact. Thanks Darrell.

The best part of all.....this player sounds great and those pesky little quirks are all just a fading memory ..........AHHH

Anyone know about the P4 chip for the MK II???

Lall,

I have the P3 chip and I have only one problem remaining. The "time remaining" display (on track or disc) will switch the ":" between minutes and seconds to a random numeral. When last I spoke with Jody from Globe Audio he informed me that this anomaly should be fixed with the P4 chip. P3 chip is fine for everything else.

Listener