Are the folks at Vandersteen ok?

@slaw - yep, I took a bit of a chance, knowing the speakers had some damage. But I spent a little time doing some diagnosis, re-glued a woofer surround on one speaker and got the tweeter repaired on the other. Of course, removing and re-installing the socks takes a bit of time too. Anyway, ended up with a fine pair of fully functional, cosmetically near-perfect Vandy 3's for not very much money invested. I'm listing to them now and they are a fine sounding speaker. Not the ultimate in detail retreival (in my room with minimal time spent setting them up), but very musical and easy to listen to for hours at a time.

The folks at Vandy were "the best" to deal with regarding repairing the tweeter. They provide excellent instructions regarding how to remove the socks, test the speakers, remove the drivers, etc. They also provide instructions regarding re-installing the driver, soldering the cables to the lugs on the driver and even taped a length of solder on the enclosed instruction sheet. It could not have been a better experience. Well done Richard and Company.....

I'm sitting here listening to my newly repaired Vandersteen model 3, very thankful for the incredibly quick repair performed on my tweeter (they received it, fixed it and shipped it the same day). They saved my weekend listening! Thanks Richard, Ray and All at Vandersteen......

Here's my recent Vandersteen story....

I bought a pair of Vandersteen model 3 for a very low price. The seller told me they had a problem, but the price was right and I could part them out for much more than I paid for them. I listened to the speakers, did a bit of testing and found one of the tweeters was not operational. I called Vandersteen, got their VM and received a call back on my VM from Richard. He left a brief, but detailed message regarding how to send the unit in for service. Jump ahead a month......

I followed the instructions on the Vandersteen website regarding sending a driver in for service. Shipped the tweeter on Thursday, 9/7/2017 and the tracking information showed an estimated delivery date of Monday 9/11. Early afternoon on Monday 9/11 (Eastern time) I received a call from Ray at VA. They had received the tweeter that morning, repaired it and Ray was calling to confirm the total COD fee for the return shipment. He also said the tweeter would arrive back to me on the following Friday 9/15. Sure enough, on Friday 9/15 the tweeter arrived and I gave the cashier's check to the UPS driver. Deal done. No drama, no issues and everything went EXACTLY as the folks at Vandersteen said it would.

In my opinion, the folks at Vandersteen are top-notch - I've never gotten better support.