Arcam AVR 300 need help

First person I would call is the dealer - if you bought from a dealer.

The other contact would be the Arcam USA distributor, Audiphile Systems Ltd, in Indianapolis: 317-849-7103/317-841-4111. I've always had very good tech support from these guys, and if there's a problem with your unit, it'll go back to them in Indy for repair.

AV Forums (www.avforums.com) is an England-based site that features an Arcam owners' forum. Arcam management and engineers regularly reply to posts, as do a large number of Arcam owners and dealers. You could try posting there.

I meant via e-mail.

didnt bother to call. i assumed they are in england. didnt want to call overseas.

I also have this piece, and have found Arcam tech support to be pretty resposive on roughly a 24-hour basis. Have you contacted them, and they just aren't able to help you?