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Anyone tried to get customer service from TALON??

Talon-New owner RIVES AUDIO-NO customer service!!!
I have a Talon Roc I purchased from an Audiogon member, it is still under warrenty. It developed a buzz after two months of use. I called Talon, now owned by Rives and told them the problem. I got a call from Katie saying they no longer dealt with the amp manufacturer but she would call me back. She didn't so I called a week later. Basically they weren't interested in my plight, even if if I paid for out of warrenty service. They did say, they could replace the amp for $1600!!!!! That is a "we don't don't care, but if you pay THIS-we will-price"!!!! Plate amps don't cost close to that retail, let alone wholesale. A call to Richard, the new owner, got me, "go buy a Crown amp for a $1000 and make a wood panel for the back"
BEWARE---it appears Rives do not want to support Talons existing products!!!
robyatt

Showing 1 response by s7horton

s7horton
1,077 posts
 
Your computer read your mind and re-tpyed your issue in different words and reposted without your conscent? I'd get rid of the computer in a heart beat.

Actually, send it back to the now MIA manufacturer and tell them to fix it, as you are sure it is still under warranty, you were told so by the previous owner.

Try posting on AA, maybe there is someone there that hasn't heard your tragic story.
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