Anyone talked to Dean from PSE?

Bad news. It's been close to a year and depite repeated attemps (including off-forum e-mails to jallison) I have nothing: no phone call, no e-mail, no amps. I've even left a message asking Dean if he would like to just pay me for the things and keep them. All this because of a faulty switch which could have been fixed locally. Dean said he could do an upgrade at the same time, so I sent both amps. If he had told me it would take a year or so I would have politely said thanks but no.
I hope this can spare another PSE owner the frustration and dissapiontment that I have endured. My only recourse at this point is the legal system, which I just hate to even think about, but else can a person do?

spoke to dean today (9/30/05).

in speaking with him (wont go into to much detail), this has been a trying year with trying circumstances(family, new house, and real life situations that can suck the life out of a ya ) and unfortunatly this have happened...

the good news is he is still around and good health and family intact ( remember john (forgot the last name) from eagle who disappeared in the 80's/90's??? without a trace)... in speaking with him he is getting pse projects done (slowly but surely) and is embarsassed about what happened..

he will get caught up ( and i apologize on his behalf)... the real question is how long and will some of designs make it market under different situation/mfg. ( unique phono stage and a couple others). i hope dean deceides to start up again... he makes great gear at a more than reasonable price and his new stuff is really, really unique..

when you do contact him by phone.. would suggest keeping your cool and not losing it ( chances are your turn around might be quicker...

hope that helps.

I think an important thing in business or any relationship is communication (as outlined in Audiogon's policies for eg.) A quick call or E-mail to say 'I haven't left the country', or 'don't worry you will see your amps again someday' would help a lot. I have been very polite in my calls.
I've been in the situation of being behind in my work, or not being there when a customer wanted me there and you have no idea how angry and vengefull and spitefull the reactions have been.
Music has been one of the few enjoyments I have, but I just can't seem to listen to my lopsided system much these days. So I will remain calm, keep checking with my neighbour to see if he wants his amp back, and wait.

Good news! I finally received my Studio V amps. Dean did the upgrade and repairs at no charge, but it took 21 months and a lot of polite harrassment on my part. The amps sound better than ever, and I am grateful to have them back. If you ever need repairs on PSE equipment, try a local shop first - which is what I did but the guy said he wouldn't work on them - too many unknowns &/or too difficult.

May I suggest to dump this POS amp and buy something else - before it breaks down again and you'd have to wait another 21 months?