Anyone ever have claims for damage with UPS?


I recently shipped some Martin Logan Aerius in their original boxes via UPS and they cracked both of the side rails on both speakers! There is some dispute whether the box and packing material meets their guidelines. They were insured, taped in four different spots with strapping tape, but the just got abused buy them. Any hints on how to deal with them? It's not over yet, but I am not hopeful.
barz1114

Showing 1 response by tthomas

If you know that you packed it correctly, submited all the required paperwork, and they still deny your claim, take them to small claims court. Small claims court is a hassle for them and if they don't show up you could win by default.

In the past I have shipped stats via air. Recently when I needed to ship an item, I was told since 9/11 that I could not use air freight at all. I next went to Bax Global and was told that they will only accept shipments that are from business to business. They will not take shipments from an individual.

Good luck with your case.