Anyone ever have claims for damage with UPS?

I second everything written about FedEx Ground, esp. the comment of Jax2. A couple of years ago I recommended this service but NO MORE! They have lost shipments (twice so far), broken items double-boxed in original factory packaging (PSB Image 5T speakers, woofer magnets shorn off the back and banging around the inside of the cabinet, cabinets damaged too), and made the claims process impossible. However, as Jax2 and others said, persevere. I have so far been paid for a lost shipment and two other items that were damaged. Two other claims are still pending and I don't know what they will do. The company seemed to be better a year ago than it is now. Use air services for anything fragile or irreplaceable. Better yet, drive to pick it up yourself, a lesson I learned w/a turntable. Last year, I drove to upper New York to pick up an LP-12, the seller drove down from Maine, we met at a restaurant at near the equidistant point.
Good luck, keep bugging them, hope you took pictures of the boxes and all damage.

Update on my earlier response regarding sad experiences w/FedEx Ground: after their initial denial of my claim on the damaged PSB 5T speaker, I called and spoke with the guy who authored the denial letter and told him I took photos of the damaged box and speaker. Note: ALWAYS do this! He asked me to email them to him, and 2 days later he emails me back saying he's paying the full amount of the insurance and refunding the shipping costs! So--ALWAYS protest and dispute their claim denials, persevere, and never get nasty over the phone. I should have my refund before the year is out!! Good luck to you too.