I once had a claim ejected, but I fought it and won. You must prove to them that the packing wasn't the problem. Possibly going back to the manufacturer of the speakers and comparing to the original shipping method.
Good luck,
Jeff
Good luck,
Jeff
Anyone ever have claims for damage with UPS?
I recently shipped some Martin Logan Aerius in their original boxes via UPS and they cracked both of the side rails on both speakers! There is some dispute whether the box and packing material meets their guidelines. They were insured, taped in four different spots with strapping tape, but the just got abused buy them. Any hints on how to deal with them? It's not over yet, but I am not hopeful.