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Anyone ever have claims for damage with UPS?

I recently shipped some Martin Logan Aerius in their original boxes via UPS and they cracked both of the side rails on both speakers! There is some dispute whether the box and packing material meets their guidelines. They were insured, taped in four different spots with strapping tape, but the just got abused buy them. Any hints on how to deal with them? It's not over yet, but I am not hopeful.
barz1114

Showing 3 responses by johnk

johnk's avatar
johnk
1,976 posts
 
I have had to make claims for UPS shipping dammage took months to get a refund lots of phone calls ,now I ship threw Mail Box express if its dammaged they deal with UPS saves me much grief but costs more to ship .
johnk's avatar
johnk
1,976 posts
 
Ups owns mail box express .The insurance is allways threw UPS .Mail boxes at least the one where I do buisness always deals with UPS insurance for the costumer if they dont go do a diferant mail box express.
johnk's avatar
johnk
1,976 posts
 
Thats why I ship threw the mail boxes ex. that my friend owns .UPS is real bad ,p/o is bad .fedex is probly the best bet in shipping.I think the problems with costumer service are across the board as far as big companys are conserned.Whats happening to america ? Dont they want me to trust there service and make me want to deal with them again?Or dont they care about my buisness. because Iam just one guy not a huge buisness .
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