2. misc-audio
  3. 1039849367

Anyone ever have claims for damage with UPS?

I recently shipped some Martin Logan Aerius in their original boxes via UPS and they cracked both of the side rails on both speakers! There is some dispute whether the box and packing material meets their guidelines. They were insured, taped in four different spots with strapping tape, but the just got abused buy them. Any hints on how to deal with them? It's not over yet, but I am not hopeful.
barz1114

Showing 1 response by jimmyrod

jimmyrod
56 posts
 
I once recieve a claim from UPS on a pair NHT speakers that were shipped to me. The corner of the orignal box where the speakers were damaged was severely crushed. This was more obvious then most cases and the claim was handled well by UPS, but it did take about 8 weeks to get the funds. It may be much harder to argue when the box does not show any damaged.

I use Fed Ex ground when possible. "Knock on wood" so far so good, even with Magnepan's.
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