Sorry it took so long to get back to this, the buyer accepted the pieces as they were, a crack in one of the rails and some pushed in parts on the stators, so I did not have to pursue the claim. But in the meanwhile I did some research and the packing requirements that they use as their defense clearly demonstrate that they don't intend to honor their insurance in any situation unless forced. Their requirements are such that only the Jeff Rowland flight case package that he uses for the model 6 amps I once had meet their specs for packing. They say the gear must have 2-4 inches of styrofoam packing on all sides, surrounded by corrugated cardboard that is sealed with tape on every seam, the entire distance, with the name of the addressee on the outside and the inside of the package. How many people have received packages that meet these standards, even direct from manufacturers?
Anyone ever have claims for damage with UPS?
I recently shipped some Martin Logan Aerius in their original boxes via UPS and they cracked both of the side rails on both speakers! There is some dispute whether the box and packing material meets their guidelines. They were insured, taped in four different spots with strapping tape, but the just got abused buy them. Any hints on how to deal with them? It's not over yet, but I am not hopeful.