Anyone else order Caladans from Clayton Shaw?


After watching videos and reading positive reviews I ordered a pair of Caladans. It’s been 2 weeks and I have never received an email confirmation of sale.  The charge on my cc was from Spatial Audio.  I have called and left VMs twice and also emailed Clayton’s info address. Crickets ! 

Has anyone else experienced this?  I assume he’s extremely busy but I’m getting a little anxious.

 

whiteknee

Showing 8 responses by terrapin77

I placed an order on 2/27, invoice #245. Got a confirmation email on 3/4. Clayton emailed me asking for the finish choice since it wasn’t listed on my order. I asked him about the lead time for recent orders. He said 60 days.

@mewsickbuff Your order # is from the Spatial Audio order system. When I placed an order, my # was 1111, but the invoice I got directly from Clayton was 245.

Has anyone with a 200 invoice number received the speakers?  I sent an email to Clayton a week ago requesting a revised ETA since he originally said end of April when I placed my order. He hasn't responded to my email.

I found out today that my order is at least another 60 days out. My order was placed in late February.  The holdup with production was the baffles but that has been sorted out and Clayton is currently working through the backlog. 

I’m thinking of cancelling. Clayton is not responding to emails and every update he sends out contains a new issue holding up production. Shipping out less than 100 pairs is almost a year is absolutely poor planning on his his part

@jeff_pvd i placed my order back in February. As best I can tell, there are around 150 orders to go out before mine comes up. He is shipping 5-10 per week so at a minimum, I’m looking at another 15 weeks. That is 11 months from my order date.  The 90 day banner on his website is a joke

Requested a refund yesterday but haven’t heard back from Clayton. Apparently, he has let go all of the people who were helping him assemble the speakers and it’s one man operation now that he is moving to Norman, OK. If he ever gets the lead time down to a reasonable time, I will reconsider ordering. In the meantime, I’m going to rewire a set of Magnepan 1.6QRs and do the Peter Gunn mod