Anyone else order Caladans from Clayton Shaw?


After watching videos and reading positive reviews I ordered a pair of Caladans. It’s been 2 weeks and I have never received an email confirmation of sale.  The charge on my cc was from Spatial Audio.  I have called and left VMs twice and also emailed Clayton’s info address. Crickets ! 

Has anyone else experienced this?  I assume he’s extremely busy but I’m getting a little anxious.

 

whiteknee

Showing 4 responses by jeff_pvd

No wait time and maybe you can audition/listen to them before buying. If it where in my area, I would be interested. 

I'm interested in ordering a pair but I have some concerns:

* Requiring 100% payment upfront for something that will not ship for many months is not a typical way of doing business. A more reasonable way would be to ask for a % deposit and then require the balance be paid once the speakers are ready to ship. I've pre-ordered other items where the seller/manufacturer does not charge your credit card until the item is ready to ship. If you charge something, pay your bill and then wait six months or more to file a dispute with your credit card company, you may be out of luck. It seems like he is using the payments upfront to finances his operation which is a risky proposition for the buyer. 

* Since many people have reported that communication with Shaw about their order has been nonexistent or extremely laborious, how is he going to handle returns during the 45 day trial period OR the five year warranty? 

Thoughts?

WOW.. these reported wait times are something. The thing that frustrates me is, I just need 15 minutes alone with the speakers and my chosen source material to know if I would be happy with/want them. Handing over $3K+ and waiting indefinitely for my 15 minutes is a difficult proposition. 

I think I might try and ignore that they exist until they're on a normal shipping schedule and order them then. :)

I wanted to order / try these speakers.

His website still says "The current lead time for new orders is 90 days."

If he has 300 orders in cue that is over $1M USD in his hands. 

This is no way to do business. If you put the money on your CC and wait 1-2 years, and never get your speakers, good luck taking that up with your CC company if he does not issue a refund.