Anyone at home at Krell?

Succession planning is critical no mater the size of the business. 

Anyone would be upset after what has happened. However, it’s not Krell, It’s the legal process. The owner passed so there was no, "them" to let their customers twist in the wind. Just curious as what brand you are moving?

@bulldogger They’ve been leaking out statements on some Facebook page for weeks, so the legal defense holds no water whatsoever. As for implying I’m “moving” anything — no, and I resent the implication. I have no dog in this fight and hold Krell products in high regard, but this was a total fail as has been their handling of customer service before this as recounted by the experiences of several Krell customers here. I’m glad you’re happy with your Krell stuff, but there are plenty of as good or better options out there that don’t all but completely alienate their loyal customer base (or potential future customers) through absolutely inexcusable communication and/or awful product support. Poor past service and customer support combined with even less great prospects going forward is not a great recipe for future success in my book, but if you or anyone else wants to keep rolling the dice on this crapshoot that’s absolutely your right. On top of that, there have been reports from a former employee who recently left the company of his own accord that the company is severely understaffed and is in trouble operationally, which take it for what it’s worth but on top of everything else is a really bad sign. I could name 10 brands off the top of my head that are more than competitive with Krell products who actually respond to their customers and service their products in a reasonable amount of time, so Krell is a dinosaur of a company IMHO and sadly will likely go under in the not-too-distant future due to their own mismanagement and nothing more. I honestly really hope they don’t because they have a storied past and by all accounts can still offer some very interesting and competitive components, but I wouldn’t bet on them nor buy their products because there are just better-managed businesses out there with outstanding products that I’d rather support than this self-inflicted mess at Krell. They reap what they sow.

@soix I was just seeking recommendations for myself. No insults intended. I MAY SWITCH. You are helping me greatly. I have just taken over leadership of of an organization. The previous leadership poorly managed the finances, and I am tasked with solving these problems. Though I've just taken the job, I'll be the "they" and saddled with all the previous person, lady, did. So, everything the previous owners did, even though "they" may have not have even heard of the company is seen as a continuous entity, though it is not. Insightful. Can you say who the "they" is that is leaking information? Are the heirs part of all this bad services and poor management, or at the least leaking?

If anything, I have said makes you angry, pause. Consider that I consider from my point of view, these as honest logical questions. I have never met you. I obviously don't understand how passionate you are. I am not that passionate about Krell. I am happy with the Krell stuff but could sell tomorrow if given a recommendation for something as good, meaning the ability to do large scale movements with power and authority, AND the part were other amps I have owned could not do, dynamic micro-dynamics like piano keystrokes. A lot of amps can give you the big power surges like bass but can't control the stuff that's "inside" those surges.

If they do go belly up hopefully, if they are not already available readily, they give up all the intellectual property like schematics and so on so every stand a good chance of fixing everything up down the road. I'm sure that is worth money so maybe a new, large scale repair facility pops up afterward owned by a previous employee(s)

@piebaldpython I owned 20k of electronics from California Audio Labs when they went under 20 years ago. With the help of the former product director, I was able to set up an outside repair service. It took some work but it happened. Getting the schematic for the big Cal Audio MCA2500 amp was the final step. I haven’t given up yet on Krell. The Cal amp sold for decent prices, years after Cal closed because it could be repaired. That is the top priority if the company goes under.